Refunds & Cancellation

Plain version: you can cancel whenever you like, you keep access until the end of the period you already paid for, and we do not bill you again after that.

How billing works

Paid plans are billed in advance — monthly or annually, whichever you chose — and renew automatically on the same date each period until you cancel. The price and billing period are shown before you subscribe and on every invoice.

Cancelling

Cancel at any time by emailing info@forastro.eu — we will confirm in writing. Cancellation takes effect at the end of the current billing period:

• You keep full access until that date.
• No further payments are taken.
• Your saved notices and company profile stay available until the period ends.

Refunds

We refund a payment in full if you ask within 14 days of it being taken and you have not made substantial use of the Service in that period. This covers the common cases: subscribing by mistake, an unnoticed renewal, or the Service not doing what you expected.

Beyond that window, part-used periods are not refunded, since cancelling already stops the next payment. If the Service was unavailable for a prolonged period, or was billed in error, contact us — we will put it right regardless of the window.

Consumer withdrawal rights

Forastro is sold to businesses. If you nonetheless purchase as a consumer, EU law gives you 14 days to withdraw from a distance contract. Because the Service is made available immediately, you accept that performance begins at once and that the withdrawal right ends once the Service has been fully supplied.

Price changes

If we change the price of your plan you will get at least 30 days' notice before the renewal it applies to, so you can cancel first if you prefer.

How to reach us

Refund and billing questions: info@forastro.eu. We aim to reply within two business days. Approved refunds return to the original payment method and typically appear within 5–10 business days, depending on your bank.